POLSKI     ENGLISH     FRANCAIS

PURCHASING INFORMATION

We conduct retail sales only via Internet. The company does not have a stationary store.

We can be contacted by:

  • form in the CONTACT tab
  • message or at karloff.jewellery65@gmail.com
  • by the phone: +48 500 633 786

 

HOW TO PURCHASE

YOU HAVE A CHOICE OF 2 WAYS:

  1. through the site by clicking the "buy now" and giving your details and contact information needed for shipment. In the case of delivery by courier it is necessary to provide a phone number to the person who will be receiving the shipment.
  2. You can also send us a message to: karloff.jewellery65@gmail.com with the link or the product number to the item which you would like to buy (for example ring 119S). In response, we'll give you our account number to which you should send the amount for the selected products. You will be asked to choose from shipping options: mail or courier company and provide address details (with phone number) where you want the ordered products to be sent.

All of our shipping is free of charge.

Each purchase will be accompanied by a receipt or invoice (on request).
If you have any questions, please send us a message or contact us by phone.
You can also send us a text message - we will call you back!


INDIVIDUAL ORDERS

If you liked the product that has already been sold, please send us a message asking about the possibility of making a similar product especially for you.
I fit is possible we will prepare it.

Cost of the product, date of execution and delivery method are agreed individually between the Client and the Workshop.
In case of individual procurement down payment of 50% of ordered product’s value is required.
In case of cancellation of the contract by the contracting parties the deposit is not refundable.


YOUR OWN DESIGN

If you have your own design idea for jewelry, you can ask us about the possibility of the implementation of the project on request.
We are happy to advise and share the experience.

In the case of ordering rings and wedding rings please indicate their size and an inner diamete in millimeters.


GENERAL INFORMATION

All the products presented on the Karloff-jewellery.pl are owned by the workshop.
Use, copying and distribution of design, photos, graphics or text passages of the site without the written permission of the Workshop is prohibited and constitutes copyright infringement in accordance with the Law on Copyright and Related Rights.
Workshop sells goods via the website Karloff-jewellery.pl.
We also work with online galleries intermediary in the sale of our products.
Only an adult or a company can be a party making the purchases. All prices are quoted in the Polish Zloty and include 23% of tax, prices in English and French site version given in Euro are indicative only.
The procedure for the implementation of the order begins with the posting of payments on workshop’s account.
The ordered goods are shipped to the customer immediately, not later than 2 working days from receipt of payment.


PRIVACY POLICY

According to the Law on Personal Data Protection we inform that the personal information of our customers is collected and administered by the Workshop exclusively for the purposes of order and processed for the purpose of business of the registered companies, with fulfilling data protection requirements specified in the regulations on the protection of personal data and marketing activities.
Every customer has the right to inspect their data, correct it and has the right to object, which should be reported to the Workshop.


RETURN OF GOODS

Within 14 days of receipt of goods it is possible the return for any reason. To do so please contact us.
The goods will be sent back at the expense of the seller.
This, however, only rewers to items that have not been worn, used, and which have not been damaged by the customer.
If this is the case, the customer will be refunded the amount paid for the goods purchased.
Agreement withdrawal form: in case of agreement withdrawal, customer will immediately receive the "agreement withrdawal form" which shouldbe filled inand sent back together with the bought product. The product should be returned to address indicatedin "agreement withdrawal form". Returned product can not show any visible traces of use. All the products are secured with the manufacturer's tag. Guarantee tag cannot be removed. The guarantee tag which is attached to the product in any case does not prevent from trying the product on or watching it. Together with the product also a proof of payment should be returned (receipt or invoice). Returned product can be sent back either by post of by courier post. In line with Law on Consumer Rights (Dz. U. 2014 poz. 827 art. 38) personalized products (ex. engraved, change in appearance, change of size) are not subjects to return because the personalization prevents it from further sale.


COMPLAINTS AND TERMS OF GUARANTEE

Before sending the purchased goods to the Customer it shall be subject to a thorough check in terms of quality.
Jewellery purchased has a 2 year warranty. Warranty does not cover normal wear and tear, mechanical and chemical damage resulting from improper use.
Returned goods should be sent to the address of the Workshop by registered mail or courier, in the original packaging, properly secured, within 10 days from the date of the written notice of desire to complaints (traditional mail or e-mail).
The workshop does not give guarantee for wearing surfaces: oxidised surfaces or gilded surfaces. The durability of oxidised or gilded surfaces depends on the individual usage and the time of usage.
The complaint will be considered within 14 days of receipt of the goods advertised by the Workshop.
In case of positive response to the goods will be repaired, replaced or refunded with the amount that customer paid for the goods purchased.
Workshop reserves that will not favorably consider complaints regarding the differences in color of goods, resulting from differences in parameter of coulors on customer’s monitor.
The basis of the complaint can not be the size of the ring or rings, if not properly provided by the Client (please specify size Jewelry and inner diameter in millimeters).


FINAL PROVISIONS

The law applicable to the contract of sale of goods between the Store and the Client is the Polish law, in particular the provisions of the Act of 2 March 2000 "On protection of consumer rights and liability for damage caused by a dangerous product."
The Terms and Conditions do not turn off and nor limit any rights which the consumer is granted under the provisions of the law. In case of a contraindications between the terms and conditions and the provisions of the law granting the consumer the rights, the provisions of the law come first. Agreements less beneficial to the customer than the provisions of the law are invalid and the provisions of the civil Code and of the regulation of 30 May 2014 on consumer rights apply.